Caravan rentals
Touring
September 2023
Any booking received, represents a contract between Rosneath Castle Caravan Park (RCCP) and the Customer, binding each to the following conditions. The person making the booking accepts the contract on behalf of all members of the party, is responsible for making due payments, and for all party members to be aware of these terms and conditions. Advance bookings made 14 days or more prior to arrival require a £70 upfront deposit. The balance needs to be paid in full within 14 days of booking made. If the balance of your payment is not received 14 days prior to the start of your holiday we will assume that you no longer require the pitch, and we reserve the right to cancel/re-let it. Please note if you have booked via a Third-Party payment conditions may vary.
Please note card details are not stored for future use, and we will not automatically take the balance payment. It is your responsibility to ensure your holiday is paid for within the timescales. We will do our best to contact you before cancelling your booking. Bookings can be made online at www.rosneathcastle.co.uk where payment will be taken straight away. You will be required to enter your car registration to gain access through our ANPR barrier system. Alternatively, you can contact our main reception on 01436 831208 (Monday – Sunday 9am – 5pm) to make a booking. Please note that Reception is unmanned after 5 p.m. We advise our guests to inform the site while on your way there should you expect to arrive after this time, so that the team can provide information about your unit/pitch.
We recommend that you take out insurance cover for your holiday as once you have paid your deposit you have entered a contract and are liable for the full holiday cost, even in the event of cancellation. If you wish to cancel your holiday, please contact our Reception team on 01436 831208. We will then confirm your cancellation by return email. If you are cancelling your holiday less than 7 days prior to arrival, your booking will be cancelled, and all monies retained.
Arrival time for pitches is from 1.00 p.m. on the day of arrival. Please follow the instructions in your arrival email which is sent on confirmation of your booking. Arrivals are accepted up until 8.00 p.m. We kindly ask you to advise us in advance if you expect to arrive after 8.00 p.m. Checkout time is 12.00 Noon on the day of departure. Failure to depart on time impacts the arrival of incoming guests. Please ensure you leave your pitch tidy and free of rubbish.
At the time of booking, guests will receive a code for the kitchenette located in the wash house building. Guests are entitled to use the bathrooms and other facilities in the wash house building. Guests are required to keep all areas clean and tidy. Laundry is not permitted within the basins. Only dishes, crockery and glasses are to be washed here. We encourage our guests to use our launderette on site for any washing or drying needs. Please note the opening times and costs for the launderette are displayed within the kitchenette.
All of our pitches are 31ft in length and 17ft in width. It is the Customer’s responsibility to ensure that their vehicle can fit on our pitches and refunds are not applicable if we are unable to accommodate you.
All our pitches are hard standing with their own individual electric (16 amp), water tap and tv point, and grey water waste for touring caravans. For motorhomes, grey water waste can be disposed of at the exit as you leave the touring site. Please ensure you dispose of your chemical waste in the chemical toilet at the wash house.
Pitches are chosen on arrival by yourself on a first come basis. We cannot accept requests for pitches. Pitches are available on a pay nightly basis with a minimum of a 2-night stay. We will not be offering seasonal pitches. The price of the booking includes your pitch and 2 adults. Your pitch must be kept clean and tidy at all times and rubbish must be disposed of prior to departure.
General waste can be disposed of in the red bins outside the wash house. For all recycling –such as glass, paper, cans and plastic, guests are encouraged to take their recycling to the area beside the main reception building.
Dogs are welcome by prior arrangement at the time of booking. Guests must declare if they are bringing their dog on their booking form. We have a strict policy of only 2 dogs maximum per pitch.
Dogs are accepted on the understanding that they will never be left unattended on the pitch or anywhere else on park. They must always be kept on a lead around the park, and all dog fouling must be cleared immediately and disposed of within our designated dog bins.
There is a “doggy shower” at the rear of the wash house building, please be mindful of the temperature as it can get quite hot.
Dog bins are available within the touring ground and around the site and spare dog bags can be picked up from Reception if needed.
Dogs are not allowed in the children’s play area or within our wash house building. They are however, welcome in our designated area within our Castle Isle bar and must be kept on a lead at all times and are not permitted on the furniture. D
ogs are always the responsibility of their owner, and no responsibility will be taken by RCCP for any damage caused by them.
You are responsible for the behaviour of all members of your party. Behaviour should be in keeping with the family environment and should not be excessive, noisy or disruptive, especially at night. Noise should be kept to a minimum after 10pm. Offensive, aggressive or illegal behaviour will not be tolerated and may result in the police being involved. We may ask you and/or your party to leave immediately if your conduct results in police attendance or is considered by us to be (a) inappropriate: (b) likely to cause harm: (c) impair the enjoyment, comfort, or safety of anyone: or (d) is likely, in our belief, to breach any of this agreement. No refund or compensation will be given in these circumstances, and we reserve the right not to accept any future bookings from you or any member of your party.
There is a speed limit of 10mph, which must be adhered to. Vehicles are driven onto the park and left at your own risk, we are not responsible for loss or damage. A maximum of one car per pitch is permitted, any additional cars must park out-with the motorhome area in designated parking areas and must not cause obstruction.
The charging of electric cars is strictly prohibited at your touring pitch. For insurance purposes, you are required to use a dedicated electrical charging point. Please ask a member of our Team for your closest point.
Our touring grounds operate a security barrier with Automatic Number Plate Recognition. It is a one-way system on entry. It is your responsibility to provide us with the correct details for your party. If you have given us incorrect information this may cause a delay on your arrival.
Please note Emergency Services have 24hr access to the park.
We have a zero-tolerance policy on drugs, firearms, and offensive weapons. If we have reason to suspect that you have taken or are in possession of any illegal drugs or any other illegal substance, a firearm, or offensive weapons, we will ask you to leave the park, without a refund.
The opening and closing dates of our facilities are provided on our website, however these may be subject to change depending on seasonal fluctuations or unforeseen circumstances. We will do our best to advise you at the time of booking of any changes to our facility opening times if they have been altered at that stage, otherwise please always check prior to booking if this is important to your stay.
If you have any concerns after our office is closed at 5.00 p.m, please contact our security team from 8.00 p.m. on 07584085696.
We shall not serve or sell alcohol to anyone who is, or appears to be, under the age of 18 (and cannot prove they are over 18), or whom we, in our sole discretion, consider having been drinking excessively. Please note we operate a Challenge 25 policy.
If you have any concerns or are dissatisfied with any aspect of your break whilst on the park, please discuss this with our team in the main reception and we will endeavour to help you immediately so that you can enjoy the rest of your stay. If you do not give us the opportunity to resolve any problem by reporting it during your stay, we may not be able to deal with it positively on your return home. Claims may be rejected if we have not been given the opportunity to put matters right or investigate your concerns.
Please submit any written comments within 10 days of returning from your break so that we may properly review and reply to your feedback. Please write your Booking Number on any correspondence.
Please note that we are not responsible for any matter of which you were aware and which you did not bring to our attention during your break.
We regularly take photographs or videos for promotional purposes. Please be aware that these may take place while you are at our park.
Only non-intrusive photography of your own party and friends is permitted on our park.
Photography (still, digital and video) is not permitted in any of our toilet or shower blocks. You may not carry out photography for commercial purposes, publication, or similar purposes without prior consent in any part of our Park. Drones are not permitted.
When you book with us, you’ll be giving us some personal information about you and the other people coming with you. We will use the personal information that you provide to process your booking and payments and provide you with information relating to your booking. If you have opted in to receive marketing communications from us, we will inform you of offers, special events and news. You can opt out at any time by contacting us. Our detailed Privacy Policy is available on our website. We will only correspond with the lead customer on the booking. It is your responsibility to inform all other members of your party what information about them you are providing to us, and what we will use it for. We have CCTV cameras at some locations at our holiday Park for crime prevention and safety reasons.
We accept responsibility for those arrangements for your holiday that are within our control, but we cannot accept liability for any loss or damage suffered by you or any member of your party unless there was wilful default by us, our employees or agents. Please note your personal belongings are your responsibility for any loss or damage. You must make your own enquiries and arrangements (including, where appropriate, having any necessary insurance cover in place) regarding the At17actions with operators and local tourism information centres. Where we list attractions in this brochure we do not do so as agent for the owner or operator of any attractions and so have no liability for any loss or damage suffered by you whether in contract or negligence on the information contained herein, or for any loss or damage suffered by you in visiting or purchasing any ticket for any such attraction.
These terms and conditions are governed by Scottish Law and in relation to any dispute arising under these terms and conditions, you agree to submit to the non-exclusive jurisdiction of the Scottish Courts.
