Privacy Policy

Who we are

Rosneath Castle Caravan Park Ltd. trading as Rosneath Castle Park.

Trading Address: Rosneath Castle Caravan Park, Rosneath, Near Helensburgh, Argyll, G84 0QS

Any reference to “we”, “us” or “our” in this policy shall mean Rosneath Castle Park and our associated trading names. Throughout this policy “you” means the customer.
Under the General Data Protection Regulation 2018, we are the ‘data controller and processor’ in relation to the personal information that we collect about you. As data controller we have certain legal responsibilities regarding how we collect, use and share your personal information. We must inform you about this, and it is important for you to be aware of the rights afforded to you.

We collect information about you which you provide to us through our website and through communications with us. The types of personal information we collect from you include:
1. Information you provide to us – personal information that you provide to us including your contact details (i.e. your name, email address, phone number and postal address) and your bank account details.
2. Your correspondence – if you contact us, we may keep a record of that correspondence;
3. Sales and services information – details of transactions that you make with us and details of the services we provide to you;
4. Credit and Anti-Fraud information – information relating to your creditworthiness, or any criminal or fraudulent activities provided to us either by you or third parties, including information which establishes your identity, such as: driving licences, passports and utility bills; information about transactions, credit ratings from credit reference agencies; fraud, offences, suspicious transactions, Politically Exposed Person and sanctions lists, where your details are included.
5. Exclusively Owners – if you purchase a holiday home at our park we will also collect such things as proof of residential addresses, dates of birth and other associated information about those who may be utilising your holiday home in order to provide you with membership of the facilities on park.
We may collect information about your computer or other device and how you use them including, where available, your IP address, operating system and browser type. We may use your information to: manage your account, provide you with the services, carry out customer-care activities; we may also record and/or monitor calls for quality checks and staff training and detecting suspicious activity. Information may be used to monitor the quality and security of the website and test and maintain our IT systems; we may analyse your use of the services for marketing purposes, including, but not limited to, the page of our site you look at and the services you purchase as well as your browsing history and use of our website. We will at all time remain responsible for the use of your personal information and will not pass responsibility for your personal information to other organisations.
We may use your personal information to provide our services to you and to help us improve our services to you and all our customers. This includes providing our services to you, including handling your requests, and communicating with you (including notifying you of any offer and promotions; ensuring we comply with our obligations arising from any contracts entered into between you and us; to make payments to you and receive payments from you (where applicable). This will also assist us in keeping our records about you up-to-date.

We will use your information to help identify, develop or improve products that may be of interest to you and other customers. The information will be used to enable us to monitor and analyse our business and carry out market research. This information may be provided to independent external bodies such as governmental departments and agencies to carry out research.

Your data may also be used for other purposes for which you give your permission or where we are permitted to do so by law or it is in the public interest to disclose the information or is otherwise permitted under the terms of the General Data Protection Regulation.
We may use your information to market to you, if we have first obtained specific consent under Article 4 of the General Data Protection Regulation.

Marketing may consist of updates and offers about our products and services, as well as products or services provided by selected third party companies we believe will be of interest to you (see next section – Transfer of Personal Information).

We will ask for your consent at the time we collect your data to conduct marketing. Marketing services will be communicated via email, SMS, letter, telephone, and will be based on the preferences you select, for example, information relating to self-catering holidays, touring and camping holidays, pet friendly holidays, holiday home ownership, information and offers regarding our food and drink offerings and any other special offers at our park.
You have the right to withdraw your consent at any time. If at any time you do not want us to contact you for marketing purposes, you can let us know by contacting us using details in the ‘Contact us’ section (Section 9) of this privacy notice in writing, email or telephone.

We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you, or you may opt out by contacting us using our contact details.

We will action your request as soon as possible and in any event within 1 working day.
We may permit selected third-party companies to use your personal information, for the purposes set out in section 3 ‘How we use your personal information’. These companies will not use your information to contact you. Selected third parties will be subject to obligations to process your personal information only in accordance with our instructions and in compliance with the same safeguards that we deploy. We work carefully with selected data processing companies.

We work to provide you with information about relevant insurance services. We will not pass on your details without your prior consent. If you tell us that you do not wish to have this information passed (and we are not legally required to do so), we will respect your wishes.

Your personal information may be transferred to, and/or stored at, by suppliers located in a destination outside the European Economic Area (EEA) in which data protection laws may be of a lower standard than in the EEA. We have entered into data processing agreements with such suppliers which impose the same data protection safeguards equivalent to those required inside the EEA.

Under the General Data Protection Regulations 2018, when personal information is being transferred outside the EEA, we as a data controller and processor, are under an obligation to ensure that such transfers are performed in a manner than ensures that your personal information is adequately protected. We may disclose and exchange information with law enforcement agencies and regulatory bodies should we be required to do so following legal request/obligations.

We may disclose and exchange information with law enforcement agencies and regulatory bodies should we be required to do so following a legal request.

As part of the process of providing you with the product or service requested, we may undertake certain checks or exchange information through various fraud and credit-check databases.
The periods for which we keep your information depend on the purpose for which your information was collected and the use to which it is put. We will not keep your personal information for longer than necessary for our business purposes or for legal requirements. For example:
- When you expressed an interest in our products or services
- Where we have collected your details for us to provide you with information about our services
We will keep your information for 5 years unless you have requested that we stop holding or sending you information sooner. In the event that you have purchased a product from us, we will keep your personal information for so long as we are providing you with services, plus 3 years to deal with queries, complaints or legal claims you may have.
The legal grounds we rely on to process your personal information, are that processing is necessary for:
1. our legitimate business interests or those of a third party and these interests are not overridden by your interests or fundamental rights and freedoms in relation to the protection of your personal information. Our legitimate business interests include enabling us to provide you with products and services;
2. information about our products and services (marketing), but only if you have opted into marketing and have not withdrawn that consent;
3. our performance of a contract made with you. This includes our providing you with products and services and our taking steps at your request towards, and in anticipation of, providing you with products and services and providing you with information about the products and services we are providing and your obligations under any contract between us;
4. our compliance with legal or regulatory obligations;
5. you have given us consent to a specific use of your personal information.
1. Your rights in relation to your personal information
You have certain rights in relation to the personal information which we hold about you as follows:
- The right to ask us for a copy of the personal information we hold about you and how we process it. This is known as a subject access request;
- The right to ask us to correct any inaccuracies in the personal information we hold.
- The right to ask us to delete any personal information that we no longer have lawful grounds to use.
- The right to object to our use of your personal information if our use of your personal information is causing you undue harm. In such cases, we must cease using your personal information for that purpose.
More information on your rights in relation to the personal information we hold about you can be found at on the website of the Information Commissioner’s Office at https://ico.org.uk/for-the-public/

We may charge an administrative fee when a request is manifestly unfounded or repetitive. We may also charge a further administrative fee when you request us to provide further copies of the information already provided to you.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. We will acknowledge and respond to your request within one month of receiving your request. We will inform you of the third parties to whom your data has been disclosed.

Information will be provided as soon as possible and where possible within one month of receipt. We can extend the time within which we can respond by up to a further two months depending on the complexity of the request or the amount of information or actions you have requested. You will be informed if an extension is required within one month of the receipt of the request.

If you have any questions in relation to our use of your personal information, you should first contact us. Please see the ‘Contact us’ section below.