Caravan rentals
Touring
September 2023
Please read these conditions carefully. In making a booking you warrant that you are 21 years of age or over and have the authority to accept and do accept on behalf of your party the terms and conditions set out below. All bookings are subject to our terms and conditions and availability of vans.
Your contract will be with “the Company”, Rosneath Castle Park (Co. Reg. No. SC165445), the owner of the accommodation. The contract is subject to Scottish law and the non-exclusive jurisdiction of the Scottish Courts. All terms are for the duration of your break and for the accommodation as equipped and described.
Use of your holiday home
When you book you must pay the applicable deposit requested. Payment can be made in full or by deposit to secure your holiday booking.
Deposits will only be taken up to 8 weeks prior to the commencement of your holiday. Full balance payment for your holiday is due no later than 8 weeks before the start of your holiday. A balance reminder will be sent to you 10 weeks prior to payment due. Please keep your final confirmation safe as you must present this on arrival at the Park. If the balance is not received by the due date then your holiday will be treated as a cancellation.
Bookings made within 8 weeks of the holiday start date must be paid in full at the time of booking.
Once a booking has been confirmed by us, should you require it to be amended or re-invoiced then, if we accept this change, an administration fee of £20.00 incl. VAT will be charged. Up to 8 weeks before your holiday start date you may change your accommodation to another one within the same calendar year, subject to availability and payment of the above fee and any outstanding difference in price. You may transfer your booking to someone else/another party (introduced by you) at any time providing that you pay the administration fee and any outstanding balance. Bookings may not be transferred to other parties after we have received notification of cancellation.
It may be necessary to cancel your holiday due to illness, accident or change of circumstances. If you have taken out our cancellation plan, payments arising from cancellation may be covered as detailed below.
As soon as you know you need to cancel, you must confirm the cancellation by writing to our Customer Services Team via email to enquiries@rosneathcastle.co.uk or by letter to the address; Rosneath Castle Park, Near Helensburgh, Argyll, Scotland, G84 0QS.
The letter/email must be signed (where possible) by the person who made the booking or their travel agent. Cancellation charges are calculated as per the table below.
If you have not arrived by 12.00 p.m. on the morning after your break was due to commence or contacted the Park concerned to confirm when you will arrive, we will assume that the break is cancelled and the total holiday cost including the Cancellation Plan, fees and postal charge will be forfeited.
Length of time Cancellation charge:
70 days or more: Deposit
43-69 days: 30% of holiday cost
29-42 days: 50% of holiday cost
8-28 days: 90% of holiday cost
7 days or less: 100% of holiday cost
We always endeavour to provide our services for the times and dates that you have requested. However, in exceptional circumstances we may be forced to change or cancel your booking. If this happens we will offer:
Force Majeure:
We are unable to provide a full refund where we must cancel your booking as a result of force majeure.
‘Force majeure’ means circumstances that arise that are reasonably deemed to be beyond our control. Such circumstances include, but are not limited to:
In such non-exhaustive circumstances, and as we are unable to provide a refund as a result, you will be credited to the value of the original service so that you may choose a service of ours, at the same value, for another period of time.
We have taken care to ensure the accuracy at the time of publication of our brochure and continuously with the website, however information and prices may have changed by the time you book. There may be small differences between the actual accommodation and the facilities and their description, as we are always looking for ways to make improvements. Whilst every care is taken to ensure that the details shown in the brochure and on the website are correct we cannot accept responsibility for errors contained therein or the results thereof.
Photographs are taken at our Park and are intended for guidance only. Certain images are representative rather than actual images of attractions and facilities. Layout plans are for illustrative purposes only.
Please note times to beach, railways and bus stops are approximate and services for these may vary or be limited.
Pricing errors can occasionally be made, if you happen to spot an error we are under no obligation to honour this price.
No party shall be allowed to reproduce any of the contents of this website (including photographs) without written permission of Rosneath Castle Park or any other copyright owner. Rosneath Castle Park do not enter into any contract based on the content of this website.
In our accommodation, except for cots, bed linen is provided. This may be duvets or blankets and sheets.
Towels can be provided at a charge of £10 for 2 bath and 2 hand towels.
We reserve the right to alter or withdraw amenities or facilities or any activities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control. Opening times may be limited outside the main holiday season. Certain facilities and activities are subject to an additional cost. Certain facilities have age restrictions. Some facilities may be restricted to peak periods only, please check at the time of booking. Payment for use of these facilities can be made at the Park Reception on request. In accordance with UK licensing laws, we can only sell alcohol to persons aged 18 or over. We may require you to show proof of age using an approved form of identification such as a passport, photo driving licence or a valid proof of age card. Some venues have age restrictions covering certain times. It is the responsibility of the customer to ensure that all members of their party participating in any watersports are able to swim competently and agreed to abide by such safety regulations as the company deem advisable.
For the convenience of our guests, we reserve the right to terminate the party’s holiday without compensation or refund, where the unreasonable behaviour of the persons in the holiday party might impair the enjoyment, comfort or health of other guests, our team members or staff. This may include but is not limited to verbal or physical abuse, and will be at the management’s discretion.
You are liable for any damage caused in the accommodation during the period of hire and may be charged for it. We retain the right to enter the accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise, for example if repairs need to be carried out. All guests are expected to treat our holiday accommodation and park facilities with care so that others may continue to enjoy them. Any accidental damage must be reported to Reception immediately, so that we can make the necessary repair or replacement. Accommodation will be inspected at the end of a stay.
We aim to make our holidays and facilities available and accessible for all although many park locations and much of our accommodation is unsuitable for visitors with mobility issues. Please discuss your requirements with us in detail before making your booking to ensure that a holiday with us meets your needs and expectations.
These cannot be guaranteed but every effort will be made to satisfy them. When booking on-line, you will be allocated the first available accommodation unit. Any special requests or requirements must be organised through our Reception team on park. If you book on-line and want to make a special request after the event you will be charged a £20.00 administration fee.
These are available, on request at the time of booking. Please note that you will need to bring your own cot linen.
We welcome well-trained dogs in selected accommodation at our Park but dogs that are specified in the Dangerous Dogs Act are not permitted. This includes all breeds of Pit Bulls, Rottweiler, Japanese Tosa, Dogo Argentino, Fila Brasileiro even where these types of dog are muzzled. We reserve the right to require the owner of any dog or pet considered disruptive or affecting the comfort of guests to remove it from the Park.
Other pets may be permitted at our discretion. You must tell us that you are bringing a pet at the time of making your booking. A maximum of 2 dogs will be allowed with each booking. You must bring your pet basket with you and ensure that your pet(s) do not lie on the bedding or chairs under any circumstances. Pets must not be left unattended in accommodation or elsewhere on the Park.
They must be exercised on a lead and in the charge of an adult. You are responsible for cleaning up after your pet. Pets are allowed in the back room of the Castle Isle restaurant but must not be left alone and remain on a lead at all times.
Smoking is not permitted in any of our public facilities or any of our holiday homes. There are smoking bins located outside of our facilities and we would ask that they are used to dispose of any butts.
Your vehicles, their accessories and contents are left entirely at your own risk. We cannot accept responsibility for any loss or damage from or to any vehicle from any cause whatsoever. Speed limits are in force on the Park and must be followed for the safety of all our guests.
We accept no responsibility for information relating to local attractions, including details of distances, timings and activities. We provide this in good faith for information purposes only but make no recommendations in respect of any attraction, have not verified that the listed details are accurate or up to date and accept no responsibility for any reliance by you on them. You must make your own arrangements (including, where appropriate, having any necessary insurance in place) regarding the attractions with the operators and local tourist board information centres. Where we list attractions on this website we do not do so as an agent for the owner or operator of any attractions and so have no liability for any loss or damage suffered by you whether in contract or negligence as a result of any reliance on the information contained herein, or for any loss or damage suffered by you in visiting or purchasing any ticket for any such attraction.
When you book with us, you’ll be giving us some personal information about you and the other people coming with you. We will use the personal information that you provide to process your booking and payments and provide you with information relating to your booking. If you have opted in to receive marketing communications from us, we will inform you of offers, special events and news. You can opt out at any time by contacting us. Our detailed Privacy Policy is available on our website. We will only correspond with the lead customer on the booking. It is your responsibility to inform all other members of your party what information about them you are providing to us, and what we will use it for. We have CCTV cameras at some locations at our holiday Park for crime prevention and safety reasons.
We will do everything possible to provide you with an acceptable standard of accommodation. However, if there is a problem please report it immediately to our Reception Team so that remedial action, as appropriate, will be taken. We will use our best endeavours to resolve the problem as quickly as possible. If we are unable to resolve the problem we may move you to an alternative unit in a similar or upgraded category, if available. If, at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily, please write to us within 28 days of your return. You will then receive acknowledgement allowing us 14 days to investigate. The Company cannot accept any liability in relation to any shortcomings or claim of whatever nature if you fail to notify us of any complaint during your holiday allowing us the opportunity to resolve any issues to your satisfaction whilst you are with us.
We accept responsibility for those arrangements for your holiday that are within our control, but we cannot accept liability for any loss or damage suffered by you or any member of your party unless there was wilful default by us, our employees or agents. Please note your personal belongings are your responsibility for any loss or damage. You must make your own enquiries and arrangements (including, where appropriate, having any necessary insurance cover in place) regarding the attractions with operators and local tourism information centres. Where we list attractions in this brochure we do not do so as agent for the owner or operator of any attractions and so have no liability for any loss or damage suffered by you whether in contract or negligence on the information contained herein, or for any loss or damage suffered by you in visiting or purchasing any ticket for any such attraction.
