Reopening FAQs

Are you open for Holiday bookings?

Great news – we are able to welcome holidaymakers back to the Rosneath Castle and taking new bookings from 10th July. We are very much looking forward to welcoming you.

Important Note: Due to the recent lockdown measures in Leicester announced on 29th June, we will not be accepting any new bookings or permitting anyone on park who lives in the affected areas until 18th July.

Please visit www.gov.uk/coronavirus to review the latest government information regarding Covid-19. If you or any of your party develop or have any symptoms of Covid-19 within 14 days of your holiday or receive a track and trace alert you must inform us straight away or at least 48 hours before you go. Please also inform us if this occurs within the last 48 hours before departing for your holiday. You will need to check your travel insurance regarding their cancellation guidelines.

What if I am travelling with another family, can I still come?

This will depend on Government advice. At the time of writing guests must be from the same household or support bubble.

How are the units cleaned?

Each unit will have been fully cleaned by a member of our team utilising a sanitiser that has been proven to effectively work against the various strains of the coronavirus. New protocols have been put in place to ensure that all touchpoints and surfaces within the unit are effectively cleaned prior to your arrival.

What if I need to speak with someone on site?

You will be provided with all the contact details you require prior to your arrival. There will be a member of the team on park.

Can I order an online shopping delivery?

Yes of course, please advise them of your accommodation number when you are provided with it.

Can I have guests to my accommodation?

We ask that no visitors are invited to the holiday park, only owners and holidaymakers. If you wish to meet with friends.

Am I able to check in early and request a late check out?

Unfortunately, not at this time. We are only able to have one member of the team clean each lodge, which makes the time to clean on departure longer and therefore cannot accommodate any early check in or late check outs. We do hope you understand.

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