Coronavirus & Travelling

Coronavirus, COVID-19 – Latest News

We are reviewing the latest Government advice on a daily basis and how this could affect your holiday.

We will continue to update this page as necessary.

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Holiday Information

Latest announcement – 9th November 

The Scottish government have announce that the Argyll area is to be placed in a tier 2 category. This means that you should not meet anyone within your household or holiday accommodation if they are not part of your home.  This includes eating in a public place such as a café/restaurant.

You can meet 1 other household outdoors with the maximum number of people from both households being 6 (children under the age of 12 do not count towards the number of people counted). Where an individual household includes more than 6 people, they can continue to meet outside as a household even if the total number of people exceeds 6.

For hospitality the bar/restaurant must close for selling food and non-alcoholic drinks indoors with last entry at 19:00 and closure at 20:00 (Alcoholic drinks can only be served with the purchase of a main meal).  The restaurant can continue to serve food and alcoholic drinks outdoors with last entry at 21:30 and closure at 22@30 with all people off of the premises by this time.

We are following all the guidelines given and continue to keep our guests and team as safe as possible.  Please keep up to date with any changes on here and through our Facebook page.

Stay safe, keep well.


10th September

The Scottish Government have announced today that gatherings of more than 6 people (children under the age due not count towards the limit) is to banned in Scotland from Monday 14th September 2020.

If there are more than 6 people in your holiday party (excluding children under 12) staying in the same accommodation that are from more than 2 households or support bubble, you will not be permitted to travel and to stay on the park.

If you have a booking with us and this applies to you, please call the park on 01436 831208. You are covered by our ‘Holiday with Confidence’ guarantee, so you will be able to:

  • Transfer your holiday to a new date in 2021 with no administration charges
  • Get a credit for a future booking
  • A no quibble refund

Local authorities may also have put in place local restrictions and guidance if Coronavirus outbreaks are high. You can find out more information on the Government website.


5th August

Coronavirus (COVID-19): local advice and measures

Aberdeen

Following an increase in coronavirus (COVID-19) cases in Aberdeen, local restrictions on travel, indoor gatherings between households and the closure of indoor and outdoor hospitality will be introduced in the Aberdeen City local authority area.

Taking effect from 5pm on Wednesday 5 August, people in Aberdeen City are asked not to meet other households indoors or travel more than five miles for leisure or recreational purposes.

In light of these recent lockdown measures, we will not be accepting any new bookings or permitting anyone to access the park from the affected areas until this restriction is removed by the Scottish Government. We ask for your patience and understanding as we work to comply with the latest guidance from the Scottish Government.

If you have a booking with us, we will be in contact with you shortly.

https://www.gov.scot/publications/coronavirus-covid-19-local-measures/


28th July 2020

We are open and taking new holiday bookings.  We have placed a number of measures around the park including contactless check in which may make it slightly different to what you’ve been used to but is there to ensure you and your loved ones have a fun enjoyable and ultimately safe stay with us!

We hope to welcome you to Rosneath Castle Park very soon.

All the team.


1st July 2020

We're good to goWe have successfully achieved the ‘we’re good to go’ industry standard and consumer mark in partnership with the tourist organisations of great Britain and Northern Ireland.

The mark shows we have implemented the Government’s COVID-19 reopening guidance, we understand the guidance from Public Health England and have a COVID-19 Risk Assessment in place along with a checklist of measures put in place.

We hope this will provide further reassurance to our local community, owners and holidaymakers that we have implemented clear processes to continue in providing a safe environment on park.


24th June 2020

Following the latest Government update we are so very happy to announce that the park will re-open on 3rd July to Owners and 1oth July to Holidaymakers.

We are also able to provide park and accommodation tours to those of you wishing to discover more about holiday home ownership here at Rosneath from the 29th June.

We are really excited that we have the go-ahead to reopen and are looking forward to welcoming you to the park very soon.

We have been very busy over the past weeks placing safety measures across the park to ensure we keep the team, our owners and all holidaymakers safe. Details of these can be found here.

Please continue to keep safe and know that when you come and holiday with us, we will continue to help keep you safe whilst enjoying a well-deserved break!


Update – 17th June 2020

Although we are still waiting for final confirmation of dates for when we can reopen our park from the Scottish Government, our confidence is growing that it will be fairly soon. Although this is still all subject to change, we are trying to make a plan which we wanted to share with you.

At the moment we expect the Scottish Government to allow holiday parks in Scotland to reopen on the 15th July. Therefore, we have taken the difficult decision to delay opening our self-catering accommodation on our parks to holidaymakers until the 17th July and as such are busy behind the scenes placing protocols to ensure you have a safe and enjoyable holiday.

We know that this will be disappointing if you were due to holiday with us before then, but we need to ensure we give ourselves time to comply with all the new health and safety protocols we will need to implement prior to reopening. Government has not published the guidance yet and since your safety and the safety of our teams must come first, we will need time to bring our teams back, train them in any new procedures, get the accommodation deep cleaned and make sure the park is safe and ready to welcome holiday guests.

Are you due to arrive before the 17th July?

If you have an existing holiday booked in our self-catering accommodation and were due to arrive before the 17th July, a member of the team will be in touch soon to discuss your options and help you find alternative holiday dates.

Do you have an existing holiday booked with a balance payment due?

If you have a holiday booked with us from the 17th July onwards and have a balance payment due, please do not worry about that at the moment, a member of the team will contact you when the reopening dates have been confirmed.

Do you want to make a new holiday booking?

If you would like to make a new holiday booking with us, we are now taking new bookings with an arrival date from the 17th July onwards.

The new dates for our planned reopening, and exactly what facilities we will be able to offer are dependent on what the Government decides, but we will of course update you when we have further information.

If you would like to speak to one of our team, we are available on the phones, live chat or email. We still have a reduced team working so please bear with us if you struggle to get through. If you email us we will come back to you as quickly as we can.

We are very much looking forward to welcoming you to the Rosneath Castle Park for your holiday, fingers crossed it will be very soon!


Update – 11th June 2020

Back in May we updated you to say that our park would remain closed until the 1st July following the Government announcement of their phased plans to gradually ease lockdown. We are hopeful we will still be able to open in July based on the Tourism Secretary Fergus Ewing recent announcement so we are extremely busy behind the scenes getting the park ready for when we get the go ahead from Government.

There is still a lot we don’t know at the moment so we are preparing for all scenarios, from a partial reopening to a full reopening.

All of our individual self-catering accommodation is socially distanced by design. Self-catering at our park always means your own kitchen, lounge, bedrooms and bathroom facilities. Every accommodation has been deep cleaned and will be deep cleaned between each stay. Every surface you may touch will be sprayed with sanitiser and our sheets; duvet covers and pillows cases are washed at high temperatures in commercial laundries.

We are looking at various options to ensure your stay with us is safe and complies with Government guidance, which may include the introduction of:

  • Contact free check in
  • Social distancing precautions in our shop
  • Takeaway/delivery of food and drink
  • Additional outside seating areas

We remain optimistic we’ll be able to open our self-catering accommodation in July and expect to have more information and guidance from government in the coming weeks. Once we do, we will be providing more information on what to expect during your holiday.

We are taking new holiday bookings from the 15th July and will be keeping all of our 2020 prices the same as they were before we closed. We are already seeing a significant increase in bookings and have put in place a ‘Holiday with Confidence’ guarantee so you can book a holiday with us and have peace of mind.

We will be ready to welcome you back just as soon as it’s safe to do so.


Update – 12th May 2020

In response to the statement from the Prime Minister and Nicola Sturgeon on Sunday 10th /11th May which stated that the hospitality industry will not reopen until July at the earliest, Rosneath Castle Holiday Park will remain closed until the 1st July 2020 at the earliest.

We only have a small team of people working at the moment, but they will contact everyone who has a booking in June, working in arrival date order. Unfortunately, so we can ensure everyone gets a personal call from us as quickly as possible, we will not be able to take incoming calls at this time.

What to do if you have a holiday booked in June

If you have a holiday booked for arrival in June, one of our team will contact you to discuss your options. The team will contact people in order of their arrival date but everyone with a booking prior to July will be contacted in person. We will work as quickly as we can to contact everyone as soon as possible but please bear with us. Don’t worry if you haven’t heard from us before your arrival date, we will call you and your rights are exactly the same whether that is before or after your arrival date.
When the team get in contact, you will be able to change the date of your holiday (to another 2020 date or for a date in 2021*) or we can issue a credit for a future holiday.

*Subject to the holiday cost being for the same value as the original booking; if you select a date that is more expensive you will need to pay the difference in cost or if the new date is cheaper we will refund the difference

What to do if you have a holiday booked in July or a later date

At the moment the park is only closed until 1st July. We are hopeful that we will be reopening the park in July and will be ready to welcome you on your holiday. Because we expect the park to be open for your booked holiday dates, we are only amending holidays booked for June at this time. If the situation changes, we will be in touch.

If you have a balance payment due for a future holiday, you do not need to pay the balance at this time. Don’t worry about the usual rules for payment as your holiday booking won’t be affected by non-payment of balances at this time. We will be in touch about payment when the time is right and things are clearer.

Because we need to prioritise June arrivals at the moment, it may take up to 14 days to respond to any emails regarding later bookings.

What to do if you booked via Hoseasons or Booking.com

If your holiday was booked through Hoseasons, Sykes or Booking.com you will need to contact them directly to discuss your booking, unfortunately we are not able to discuss or make any changes to these holidays as they were not booked directly with us.


 

Update on June Bookings – 28th April 2020

We understand that if you have a holiday booked with us in June, you may have questions about what happens next.

The Government are expected to make a further announcement around the 7th May about the current social distancing restrictions. Once they have done, we should have a better idea of what this means for your June holiday booking.

We completely understand this may be frustrating but hope you understand that until we have the vital update from the Government, we are unable to provide any definite answers about your holiday.

If you’re concerned that your balance payment is due, please don’t worry. You don’t need to make any further payments to us at the moment and this will not affect your booking. We’ll post an update here on the website and our social media channels as soon as the Government have given their update and we have more information on next steps for you.

If you would like to change your June holiday date now, please email enquiries@rosneathcastle.co.uk

We miss you all and will be here to welcome you on your holiday when it is safe to do so.

For now, stay home, stay safe and we will be in touch soon.


Update from the team at Rosneath Castle Park – 3rd April 2020

We are continuing to follow the Government guidelines and the Park at this time remains closed to ensure the safety and wellbeing of our guests, owners and team.

Guests who were due to visit between now and 5th June are being contacted to move their dates. Beyond this date, we will continue to listen closely to government advice and will contact any guest due to stay after this date to agree next steps. As you know, things are changing quickly, but as soon as the park is safe to open we will do so.

However we do not know when this will be, your break may still be able to go ahead, it may not, though please do not call us, we will call you. These are likely to take place 1-2 weeks prior to your arrival. We have retained a small number of essential team members to ensure safety and security working from home to process changes. Rest assured we will be in touch with you as soon as we can.

If you have any queries please email enquiries@rosneathcastle.co.uk

We realise how disappointing this is for everyone, but it is so very important to follow the advice given.

Thank you for your ongoing support and patience, take good care and we look forward to welcoming you the park very soon.

Please listen to the government advice, stay home and stay safe!

All the team.


Latest UK government announcement – 24th March 2020

We are sorry but following the Prime Minister’s statement last night our parks are now closed until further notice.

If you have a holiday booked with us which starts between now and the end of May, we will be in touch as soon as we can, but it may take a while as we are working in order or arrival date, so please don’t call or email us at this time. You will be given the option to either move your holiday date or to have a credit on your account for a future booking with us.

These are alarming times for us all and we are so sorry to be issuing this update. Regrettably we have no choice.

Please listen to the Government advice, stay home and stay safe.

Richard & the Team


Latest UK government announcement – 23rd March 2020

We’re sorry

Following the Government advice on Friday, we took the decision to close all of our facilities with immediate effect. We have now had time to consider that advice in full and in view of the current situation we have taken the difficult decision to stop taking any future holiday bookings for dates between now and the end of May.

We will also be rearranging all current holiday bookings due for arrival from today until the end of May. We are currently in the process of contacting all guests.

We realise that this is an uncertain and unsettling time for everyone and for those affected, we know you will be disappointed you can’t take your holiday at the moment. However, we are taking the Governments advice about non-essential travel, social distancing and isolation very seriously and to ensure the safety of our holidaymakers, owners and teams, we feel we have no choice but to suspend bookings and holidays for a period of time.

So that we can manage this as efficiently and quickly as possible we are not accepting any incoming calls. We will contact all booked holiday makers in order of arrival dates to help you move your holiday dates or give you a credit note for a future booking. It might take a while to get to everyone but rest assured, we will be in touch as quickly as we can.

We have been genuinely touched by all the kind messages of support and care from our owners and holiday makers during last week and thank you for your continuing patience and understanding. This is a difficult time for all of us, including our teams who are working around the clock to try and help people, so please be kind when talking to them.

We wish you and your family all the very best and hope to welcome you to our park in the not too distant future.
We are still taking new holiday bookings for dates from the 1st June onwards.
All the team on park

Please Note:
If you have booked via a partner (Hoseasons, Booking.com or Sun Holidays) we may not have your contact details so please get in touch with the company you made your booking with if your holiday date is from now until the end of May.


Latest UK government announcement – 21st March 2020

Following on from our update yesterday about closing our facilities, we would like to reassure holidaymakers that our park is still open for people to come and stay with us if they wish.

Where possible we are offering a takeaway service on the park for food and drink and our park shop remains open.

For holiday’s booked for arrival after the 28th March we will contact you as soon as we have assisted those due to arrive in the next few weeks.

We have been genuinely touched by all the kind messages of support and care from our holiday makers during last week and following the announcement yesterday, so we wanted to say a massive thank you. It’s amazing to feel all the love and support from all of you at such a challenging time for everyone. We very much appreciate your continuing patience and understanding.


Latest UK government announcement – 20th March 2020

We’re sorry but due to the latest advice from the Government, we have no choice but to close our facilities on the park from tonight (20/3) until further notice. The closure means that as per the Government directive, the restaurant is now closed but we will still offer take-away and the shop will be open for provisions.

As this announcement has only just been made, we will be reviewing what this means for our guests currently on park and those due to holiday with us in the coming weeks. Please bear with us while we review the latest advice and decide on the next steps.

We will issue an update in the next 48 hours, but so that we can manage this as efficiently and quickly as possible we are not accepting any incoming calls at this time. We will contact all holiday makers in order of arrival dates. It might take a while to get to everyone but rest assured, we will be in touch as quickly as we can.

Please bear with us during this challenging time and thanks for your patience and understanding.

Customer Services Team

The situation regarding Coronavirus is constantly changing, however, if you have any urgent questions about your booking please email enquiries@rosneathcastle.co.uk. We are requesting that guests wishing to contact us to only get in touch if your holiday is due to start with us between now and 30th April 2020.  This will allow us to help and support guests who are due to arrive imminently.


Latest UK government announcement – 17th March 2020

Coronavirus, COVID-19 – What you need to know

We understand that you may be feeling unsettled given the rapidly changing situation around Coronavirus.

Due to increased demand, our park phone lines, customer services team and social media channels are very busy and we appreciate your patience while we respond to messages. To save guests waiting so long, we are requesting that guests wishing to talk to us, kindly only contact us if your holiday is within the next 7 days. This will allow us to deal with guests with imminent breaks first.

We will be contacting all guests who have a holiday booked between now and the end of April as quickly as we can.

Thank you again for your patience at this difficult time.

Is the park open?

The first thing we want to let you know is our park is open, allowing you to visit and enjoy a breath of fresh air on your holiday. There will be no changes whatsoever to our self-contained, self-catering accommodation which will continue to operate as normal.

The safety and security of our guests, owners, residents and team remain our number one priority.  With this in mind, we will be making some further changes in addition to what we announced yesterday.

In terms of our facilities that are available, we will be operating a reduced offer. This means there will be no entertainment (such as owner events and live entertainment in the bar) for the foreseeable future and the Funzone and Sailing School along with the indoor soft play area will be closed until further notice. This is to ensure we comply with the most recent Government advice. At this time our bar and restaurant will remain open for those who wish to use it.

We recognise that this new reduced offer is a change to our normal offering. Should Government advice change in the coming weeks and months ahead, we will aim to revert to our normal offering as soon as possible.


What to do if you feel unwell whilst at the park

Should you or any member of your party begin to feel unwell with Coronavirus symptoms (fever, cough, difficulty breathing) during our stay, please inform reception immediately by calling the park phone number. Please do not go to reception in person to report your symptoms.

We then suggest that you follow government advice and leave the park straight away in order to return home to self-isolate.

It is important that you do not visit reception or any public area on the park. Please leave your key in your accommodation. Further information about self-isolation can be found here.


I have a holiday booking, but am worried about the Coronavirus (COVID-19)

We understand that you might be concerned about your holiday. We advise that you check the Gov.uk website for all the up to date information, particularly if you have recently travelled to or from higher risk countries click here


Changes to the booking made by us:

If anything were to change regarding your holiday we will be in touch. If we can no longer offer the holiday booked or we need to cancel the following will apply:
• Replacement holiday (same as booked)
• Replacement holiday of less value than booked (where we would refund the difference)
• Replacement holiday of a higher value than booked (where you would pay the difference in cost)
• A full refund

The situation regarding Coronavirus is constantly changing, however, if you have any urgent questions about your booking please email enquiries@rosneathcastle.co.uk. We are requesting that guests wishing to contact us to only get in touch if your holiday is due to start with us between now and 30th April 2020.  This will allow us to help and support guests who are due to arrive imminently.


 

Panoramic view of Rosneath Caravans Park

Owners Information


A message for all owners – 12th May 2020

Following the Government’s announcement on the 10th /11th May about the ongoing national emergency and social distancing restrictions, we are really sorry, but the park will remain closed at this time. We are continually monitoring the situation and should this change then we will update you as soon as we can.

We know how much you will be missing using your holiday home and we miss you just as much, but it’s so important we continue to follow government advice which in Scotland is Stay Home, Save Lives and Protect the NHS.. We will still be here to give you a very warm welcome back just as soon as it’s safe to do so.

As frustrating as it is for all of us, unfortunately the guidelines state owners are still not able to stay on or visit the park during the closure and we would respectfully ask that you continue to follow the Government advice and do not travel to visit the park.

We will continue to update our FAQs for owners as developments emerge and we will be in touch as soon as there is something new to report. If you have an emergency, or have any questions, please direct them to us on enquiries@rosneathcastle.co.uk. or contact the park’s security mobile.

Please continue to listen to the Government advice and we hope to welcome you back to your holiday home in the not too distant future.

Kindest regards,

Richard Quibell

General Manager


Update from the team at Rosneath Castle Park – 20th April 2020

We have put together a list of FAQ’s for all our Owners regarding their Holiday Homes.

Please click here to view.

We hope this proves useful. If you have any queries please email enquiries@rosneathcastle.co.uk.

Richard & the Team


Update from the team at Rosneath Castle Park – 3rd April 2020

We are continuing to follow the Government guidelines and the Park at this time remains closed to ensure the safety and wellbeing of our guests, owners and team.

As you know, things are changing quickly, but as soon as the park is safe to open we will do so. We have retained a small number of essential team members to ensure safety and security working from home to process changes. Rest assured we will be in touch with you as soon as we can.

If you have any queries please email enquiries@rosneathcastle.co.uk

We realise how disappointing this is for everyone, but it is so very important to follow the advice given.

Thank you for your ongoing support and patience, take good care and we look forward to welcoming you the park very soon.

Please listen to the government advice, stay home and stay safe!

All the team.


Latest UK government announcement – 24th March 2020

We are sorry but we are now required to completely close the park as of today. You will probably have seen or heard that the Prime Minister declared a National Emergency last night. Among the many instructions he issued was the closure of many businesses including “caravan parks/sites”, that includes us.

Owners will not be permitted to stay on the park during the closure and should follow the Government advice to stay home. We understand there will be Police enforcement of this directive and we will need to explain any occupation of holiday homes at the park.

We appreciate that you will have questions about the next steps, but right now our priority is to help people vacate the park quickly and safely. We will contact all our owners as soon as we can to answer any questions you might have but please help us manage the situation as efficiently as possible by not calling or emailing us at this present time. We will also issue some FAQs in the next few days to help with some likely worries and concerns you may have.

These are alarming times for us all and we are so sorry to be issuing this update. Regrettably we have no choice. Please help us by doing what the government has ordered.

Richard & the Team


Latest UK government announcement – 21st March 2020

Following on from our update yesterday about closing our facilities, we would like to reassure owners that our park is still open for people to come and stay with us if they wish.

Where possible we are offering a takeaway service on the park for food and drink and our park shop remains open.

We have been genuinely touched by all the kind messages of support and care from our owners during last week and following the announcement yesterday, so we wanted to say a massive thank you. It’s amazing to feel all the love and support from all of you at such a challenging time for everyone. We very much appreciate your continuing patience and understanding.


Latest UK government announcement – 20th March 2020

We’re sorry but due to the latest advice from the Government, we have no choice but to close our facilities on the park from tonight (20/3) until further notice. The closure means that as per the Government directive, the restaurant is now closed but we will still offer take-away and the shop will be open for provisions.

As this announcement has only just been made, we will be reviewing what this means for our owners currently on park and those due to holiday with us in the coming weeks. Please bear with us while we review the latest advice and decide on the next steps.

We will issue an update in the next 48 hours, but so that we can manage this as efficiently and quickly as possible we are not accepting any incoming calls at this time. We will be contacting our owners to advise on the next steps as soon as we can.

Please bear with us during this challenging time and thanks for your patience and understanding.

Customer Services Team

Let all your thoughts drift away...